Quality and warranty of tools

Parts
for iPhone/iPad
Other

Tools
All brands

Devices
Pre-Owned

Accessories
Our brands
External brands

Returns
Return procedure

Quality and warranty of tools

Professional repairers require the right tools. The right tools enable quick and efficient repair of devices. Our product range comprises a wide array of tools selected by and for repairers.

The quality of our tools

Our range of tools has been put together by and for professionals. That is why we can absolutely guarantee the quality of our tools! We sell different brands of tools in our web shop.

Warranty on tools

Our electronic tools are subject to a standard 12-month warranty. On all other tools, your warranty is 90 days from the date of purchase.
View all the conditions of our return policy below.

Warranty on electronic tools		Warranty on other tools
Warranty	12 months from purchase date	Warranty	90 days from purchase date
Warranty in the event of ‘normal’ traces of use on DOA	Yes	Warranty in the event of ‘normal’ traces of use on DOA	No
Return period after reporting defects	Return within 14 days after online report	Return period after reporting defects	Return within 14 days after online report

12-month warranty on all electronic tools,
90 days on other tools

Do you want to call in the warranty because your tool has a defect or for another reason? Then let us know via our online RMA tool within the applicable term to have your costs credited. You must return the products within 7 days after the online report. In the case of a DOA, the tool must be in mint condition and may not show any traces of use.

Incorrect delivery	Technical defects & manufacturing defects	Transport damage
✔	✔	✔
Incorrect deliveries can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.	Defective articles and products with manufacturing defects can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.	Is there transport damage? Have the carrier make a note of the damaged order, take a photo of the damage and always report this within 24 hours through your personal account under returns, to your account manager or at our SupportDesk. We take care of quick processing and credit the purchase costs.
Report: within 7 days of receipt Return period: within 7 days after report Online report incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 5 business days	Report: For all electronic tools within 12 months and for other tools within 90 days Return period: within 7 days after report Online report incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 10 business days	Report: within 24 hours after delivery, incl. photo Return period: within 7 days after report Online report incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 5 business days
Dead on arrival	Money back guarantee	Wrong order or articles no longer needed
✔	X	X
Articles that turn out to be defective upon arrival can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.* Report: within 7 days of receipt Return period: within 7 days after report Online report incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 10 business days	Because we only deliver high-quality tools, there is no ‘money back guarantee’.	If you have placed the wrong order or no longer need articles, you have no right of return.

* 2Service reserves the right to assess and reject returns. Wrongful DOA reports, articles with assembly or user traces*, products not in new condition and articles not originating from 2Service will not be credited! The customer is always responsible for any damage incurred during return transport to 2Service.