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Parts
for iPhone/iPad
Other brands
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All brands
Devices
Pre-Owned
Accessories
Our brands
External brands
Returns
Return procedure
for iPhone/iPad
Other brands
Tools
All brands
Devices
Pre-Owned
Accessories
Our brands
External brands
Returns
Return procedure
Quality and warranty of Pre-Owned iPhones and iPads
Pre-Owned devices are the best alternative to new devices. We carefully check both the cosmetic and technical condition of the Pre-Owned devices. Based on the results, we divide the devices into different categories and sell the devices with a favourable price/quality ratio.Quality of Pre-Owned iPhones and iPads
You will find different categories of Pre-Owned devices in our range. These are used devices that are of good quality. Each device is different, so we check the devices thoroughly and separate them into four categories: Like new, Nearly new, Slightly used and Intensely used. We sourced the devices ourselves, so you can be sure of the best quality. We check both the cosmetic and 30 technical condition of every device. You can review the results of our quality control easily and quickly via the QR code on the package.The private copy levy of € 4.70 is also included in the price. The table below presents the specifications of the different categories.
| Pre-Owned Like new (PO-A+) | Pre-Owned Nearly new (PO-A) | Pre-Owned Slightly used (PO-B) | Pre-Owned Intensely used (PO-C) | |
| Product groups | iPhone & iPad | iPhone & iPad | iPhone | iPhone |
| Housing quality | Fully comparable to new, no scratches or dents on LCD, frame or back. | As good as new, no scratches or dents on LCD, frame or back. Charging port might have light signs of usage. | Device is used and may look that way. Possibly has a few scratches on LCD, frame or back. But never has deep scratches or dents. Charging port might have light signs of usage. | Device has been used intensively. There are clear scratches on the LCD, frame and/or back. The scratches or dents may be a bit deeper as well. Charging port might have signs of usage. |
| Past repairs |
iPhones: Minor repairs possibly carried out, any small parts have only been replaced with the best quality parts. No motherboard repairs have been carried out. iPads: Minor repairs possibly carried out by Apple engineers, any small parts have been replaced by 100% original parts. No motherboard repairs have been carried out. |
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| Original battery? |
iPhones: Yes, or replaced with best available quality battery. iPads: Yes, replaced with an original battery by Apple engineers if necessary. |
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| Battery status | At least 95% capacity, no more than 100 charging cycles. | On average 90%, at least 85% battery capacity. | At least 85% battery capacity. | At least 80% battery capacity. |
| Accessories included? |
iPhone: Yes, delivered in box packaging including charger and cable from Promiz (with MFI licence). iPad: No, comes in a box packaging but without accessories. Box with accessories can be ordered separately. |
No, comes without box and without accessories. Box with accessories can be ordered separately. | ||
| Warranty |
12 months at 2Service B.V. |
6 months at 2Service B.V. | ||
Unboxing video
Pre-Owned A grade iPhone XS MAXAlways transparent about the results of the quality inspections.
Warranty of Pre-Owned iPhones and iPads
Quality always comes first for us. We perform stringent quality inspections before our Pre-Owned devices end up in stock. Convinced as we are of the quality of our devices, we always offer a warranty on all our Pre-Owned devices.
Warranty conditions for devices:
✔ Standard warranty on Pre-Owned devices at 2Service B.V.
✔ Customer description is always required!;
✔ 2Service only accepts parts that were purchased at Mobileparts.shop.
| Incorrect delivery | Technical defects, manufacturing defects & dead pixels |
Transport damage |
| ✔ | ✔ | ✔ |
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Incorrect deliveries can always be returned to us free of charge. We take care of quick processing and credit the purchase costs. |
We will always try to repair technical defects. To register devices for repair, you must also indicate the serial number and IMEI number via our RMA Tool. If we cannot repair the device within three business days, we still take care of quick processing and credit the purchase costs.** |
Is there transport damage? Have the carrier make a note of the damaged order, take a photo of the damage and always register this within 24 hours through your personal account under returns, to your account manager or at our SupportDesk. We take care of quick processing and credit the purchase costs. Register: within 24 hours after receipt incl. photo |
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Register: within 7 days of receipt |
Register: within 12 months after purchase (for PO-C, a 6-month period applies) Return period: within 7 days after registering Register online incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 5 business days |
Return period: within 7 days after registering Register online incl. description of complaint: mandatory Refund of: purchase costs Refund period: within 5 business days |
| Dead on arrival | Wrong order or articles no longer needed | |
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✔ |
X |
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Articles that turn out to be defective upon arrival can always be returned to us free of charge. We will then credit the purchase costs.*
Register: within 7 days of receipt |
If you have placed the wrong order or no longer need articles, you have no right of return. |
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* 2Service reserves the right to assess and reject returns. Wrongful DOA registrations, articles with assembly traces and articles not originating from 2Service will not be credited! The customer is always responsible for any damage incurred during return transport to 2Service.
** 2Service recommends making a back-up of the data on the device before returning it, as many models of smartphones and tablets will be restored to factory settings upon arrival. This is important to be able to test the equipment optimally after repair and guarantee its proper operation.