DOA / Warranty Policy

Parts

  Quality available? Number of days warranty after purchase
Warranty in case DOA component part shows signs of use
Return in original packaging Description of complaint required for each component part Refund in the event of unjustified reporting DOA Do you offer a satisfaction guarantee?
iPhone/iPad/Macbook Factory std /
Refurb/
Compatible
12 months
(Compatible 3 months )
No No Yes, required Yes, if the LCD is brand-new and unused Yes, only for LCDs 
Sony Original 3 months No No Yes, required No No
Google Pixel Original 3 months No No Yes, required No No
Huawei  Original 3 months No No Yes, required No No
Xiaomi  Original 3 months No No Yes, required No No
Wiko  Original 3 months No No Yes, required No No
OnePlus  Original 3 months No No Yes, required No No
Nokia Original 3 months No No Yes, required No No
Motorola Original 3 months No No Yes, required No No
Samsung  Original 3 months No No, LCDs in original packaging with RMA sticker Yes, required No No

 

Warranty in case DOA component part shows signs of use?
What does this mean? DOA component part must be brand-new and show no signs of installation / use. Signs of use are understood to mean: any visible damage (scratches, dents, etc.) on the surface of the LCD, which indicates damage during repair / installation or commissioning of the component part by the end user. 

Return in original packaging?
Original packaging means the packaging in which the component part was initially delivered.

Description of complaint required for each component part? 
A complaint description must be stated during the registration of the return.

Refund in the event of unjustified reporting DOA?
For component parts that have been wrongly claimed to be DOA, 2Service reserves the right to return these component parts to the customer without refund. A refund can only be issued if an LCD is brand-new and unused and has been provided with a 2Service stamp. However, this is entirely at the discretion of 2Service.

Do you offer a satisfaction guarantee?
2Service reserves the right to refuse component parts that have been returned if they: 1. are not brand-new and unused, 2. do not bear a 2Service stamp, 3. are of a different quality compared to our available qualities. However, this is entirely at the discretion of 2Service.

Tools and accessories

  Accessories
Promiz, Impact, Minim
Accessories GEAR4, Samsung,
Apple, Integral
and other
Tools
Available
Quality
Original Original Original
Number of months warranty after purchase 12 months 12 months 3 months
Warranty in case DOA component part shows signs of use Yes Yes Yes
Return in original packaging Yes Yes Yes
Description of complaint required for each component part Yes, obligated Yes, obligated Yes, obligated
Refund in the event of unjustified reporting DOA? No No No
Satisfaction guarantee No No No
Return "unsold products"? Yes, within 180 days after invoice date. Yes, within 90 days after invoice date. Not applicable

 

Return and warranty for unsold accessories
Accessories from Promiz, Impact and Minim may be returned within 180 days of the invoice date. Accessories from Samsung, Apple, GEAR4 and Integral may be returned by retailers within 90 days of the invoice date. 2service only accepts products which are registered via the returns form found on the website and that include an original receipt. Important! Unused items must be registered separately from defects.

Warranty on DOA accessories if traces of use are present?
DOA accessories must be returned in new state and may not show any traces of use. Production errors, such as loose stitching or glue, are always covered by the warranty and are exchanged free of charge as long as they are registered and returned within 365 days of the purchase date. Damage related to normal use, such as scratches in the leather, are not covered by the warranty. 2service only accepts products which are registered via the returns form found on the website and that include an original receipt. Important! Unused items must be registered separately from defects.

Please note: the client is responsible for any damage incurred during transport to 2Service.

Mandatory description of complaint?
While registering the return, a description of the complaint is required.

Returns in original packaging?
2Service shall only accept undamaged and unused articles in the original, undamaged and unopened packaging. For defect items, the return must be shipped in durable packaging to prevent any further damage. It is not mandatory to return defective items in the original packaging.

Please note: the client is responsible for any damage incurred during transport to 2Service.

Crediting in the event of incorrect DOA claim?
2Service reserves the right to return any items to the client which were incorrectly claimed as DOA, without crediting their account. This is subject to the discretion of 2Service.

Does a money back guarantee apply based on satisfaction?
2Service reserves the right to reject returned parts if these: 1. are not returned in new state, 2. did not originate from 2Service. This is subject to the discretion of 2Service.

 




Return procedure

Did you receive a wrong product? Then you can always return it at your own expense without having to fill in the sticker on the box of the LCD. Afterwards we will credit the shipping costs for you. 

Are you unsatisfied with a part or is your part defective? Fill in the return sticker on the box and you can return the goods at your own expense without having to report this via e-mail or an online form. Below you will find an explanation of this procedure:

 

  1. Package the product(s) in a strong box and stick a return sticker on it


Per shipment you can return one or more products in the same box. It is important to stick a return sticker on the box at all times. The return sticker can no longer be found on the box as usual, Use part number RETURN-STICKER to order five stickers in the web shop easily and quickly for the amount of €0,01.

 

Tip: order the return sticker together with your main order to benefit more!

 

  1. Fill in the return sticker

 

Did you receive a defective part? Fill in the customer number, the defect and the order or invoice number clearly on the return sticker. Without these details we cannot handle your request for return (see image 1).

When the order or invoice number is not mentioned on the return sticker, we will remit the most recently paid price instead of the actual price paid. The most recently paid price may turn out lower than the actual price paid. Also we will credit your shipping costs after we have received the goods. 

Does it concern a small part? Please return it in an LCD box and fill in the return sticker (see image 2).

 

  1. Return address

 

You can return your defective or unwanted parts to us at your own expense. Once we have received the goods in the right condition, we will reimburse your invoice and the shipping costs within 10 business days (only applies to repair companies).

Ship the return at your own expense; we will reimburse you for the shipping costs afterwards.

 

Return shipments from foreign countries can be sent to:

2Service B.V.
Stating return
Santkamp 5
6836 BE Arnhem
The Netherlands

 1 2

LCD

Enter at least the above data. Preferably also order number or invoice number.

Small part

Send in an LCD box and fill out at least the above
data. Preferably also the order number or invoice number.

 

up
 

No shipping fees when ordering above €100,- excl. VAT

Within the Netherlands*

 

Need assistance? Call, mail or Whatsapp our Support Desk

Mon - fri : 09:00 - 17:00

+31 088 - 2340 392
+31 06 - 20 354 282 - [email protected]

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Shipment methods

  • PostNL
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