X Part Number or Model Code is known

DOA / Warranty Policy

Parts

  Quality available? Number of days warranty after purchase
Warranty in case DOA component part shows signs of use
Return in original packaging Description of complaint required for each component part Refund in the event of unjustified reporting DOA Do you offer a satisfaction guarantee?
iPhone/iPad/Macbook OEM New /
OEM Refurb/
Compatible
12 months
(Compatible 3 months )
No No Yes, required Yes, if the LCD is brand-new and unused Yes, only for LCDs 
Sony Original 3 months No No Yes, required No No
LG Original 3 months No No Yes, required No No
Huawei  Original 3 months No No Yes, required No No
Xiaomi  Original 3 months No No Yes, required No No
Wiko  Original 3 months No No Yes, required No No
OnePlus  Original 3 months No No Yes, required No No
Samsung  Original 3 months No No, LCDs in original packaging with RMA sticker Yes, required No No

 

Warranty in case DOA component part shows signs of use?
What does this mean? DOA component part must be brand-new and show no signs of installation / use. Signs of use are understood to mean: any visible damage (scratches, dents, etc.) on the surface of the LCD, which indicates damage during repair / installation or commissioning of the component part by the end user. 

Return in original packaging?
Original packaging means the packaging in which the component part was initially delivered.

Description of complaint required for each component part? 
A complaint description must be stated during the registration of the return.

Refund in the event of unjustified reporting DOA?
For component parts that have been wrongly claimed to be DOA, 2Service reserves the right to return these component parts to the customer without refund. A refund can only be issued if an LCD is brand-new and unused and has been provided with a 2Service stamp. However, this is entirely at the discretion of 2Service.

Do you offer a satisfaction guarantee?
2Service reserves the right to refuse component parts that have been returned if they: 1. are not brand-new and unused, 2. do not bear a 2Service stamp, 3. are of a different quality compared to our available qualities. However, this is entirely at the discretion of 2Service.



Tools, Accessories and refurbished phones

 

Accessories

Tools
Refurbished phones
Available quality
Original
Original
Original
Number of days warranty after purchase
3 months
3 months
3 months
Warranty in case DOA component part shows signs of use
Yes
Yes
Yes
Return in original packaging
Yes
Yes
Yes
Description of complaint required for each component part? 
Yes, required
Yes, required
Yes, required
Refund in the event of unjustified reporting DOA?
No
No
No
Satisfaction guarantee?
No
No
Yes

 

Returns policy / procedure

Reason for return

Policy

Return period
Returns procedure
Costs of return
Repayment term
Client ordered wrong parts
Parts cannot be returned
Inapplicable
Inapplicable
Inapplicable
Inapplicable

Part is no longer necessary

Parts cannot be returned
Inapplicable
Inapplicable
Inapplicable
Inapplicable
Incorrect delivery by 2Service
Parts can always be returned
7 days
Please fill out the return form (link on Support section). We will process your application within 24 hours. You will then receive an email from us outlining the follow-up procedure.

Repayment of:
purchase costs incl. shipping costs


10 working days
Electronic defect (DOA)
Parts can always be returned
3 months
Please fill out the sticker below on the LCD box(es). You may include several parts in a shipment. Please see the procedure below.
Repayment of:
purchase costs of parts (shipping costs are on own account)
(6 to 8 weeks for large accounts)
Transport damage, clear damage to parts
Parts can always be returned
7 days, report within 24 hours
Do not sign to confirm receipt. Email a photograph of the box and the parts. Fill out the form, and we will process your application within 24 hours.
Repayment of:
purchase costs incl. shipping costs
5 working days

 

Return procedure

Did you receive a wrong product? Then you can always return it at your own expense without having to fill in the sticker on the box of the LCD. Afterwards we will credit the shipping costs for you. 

Are you unsatisfied with a part or is your part defective? Fill in the return sticker on the box and you can return the goods at your own expense without having to report this via e-mail or an online form. Below you will find an explanation of this procedure:

 

  1. Package the product(s) in a strong box and stick a return sticker on it


Per shipment you can return one or more products in the same box. It is important to stick a return sticker on the box at all times. The return sticker can no longer be found on the box as usual, but is now delivered separately together with an order of more than 10 LCDs. Lost your sticker or need a new sticker? Use part number RETURN-STICKER to order five stickers in the web shop easily and quickly for the amount of €0,01.

 

Tip: order the return sticker together with your main order to benefit more!

 

  1. Fill in the return sticker

 

Did you receive a defective part? Fill in the customer number, the defect and the order or invoice number clearly on the return sticker. Without these details we cannot handle your request for return (see image 1).

When the order or invoice number is not mentioned on the return sticker, we will remit the most recently paid price instead of the actual price paid. The most recently paid price may turn out lower than the actual price paid. Also we will credit your shipping costs after we have received the goods. 

Does it concern a small part? Please return it in an LCD box and fill in the return sticker (see image 2).

 

  1. Return address

 

You can return your defective or unwanted parts to us at your own expense. Once we have received the goods in the right condition, we will reimburse your invoice and the shipping costs within 10 business days (only applies to repair companies).

Ship the return at your own expense; we will reimburse you for the shipping costs afterwards.

 

Return shipments from foreign countries can be sent to:

2Service B.V.
Stating return
Santkamp 5
6836 BE Arnhem
The Netherlands

 1 2

LCD

Enter at least the above data. Preferably also order number or invoice number.

Small part

Send in an LCD box and fill out at least the above
data. Preferably also the order number or invoice number.

up
 

No shipping fees when ordering above €100,- excl. VAT

Within the Netherlands*

 

Need assistance? Call, mail or Whatsapp our Support Desk

Mon - fri : 09:00 - 17:00

+31 (0)88 - 2340 392
+31 (0)6 - 20 354 282 - info@mobileparts.shop

Payment methods

  • Paypal
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  • Visa
  • Mastercard
  • iDeal
  • Banktransfer

Shipment methods

  • PostNL
  • UPS